Where ChatGPT fits

ChatGPT fits broad adoption: general productivity, apps, data analysis, files, images, custom workflows, business connectors and teams that need one default assistant across departments.

Where Claude fits

Claude fits teams that do careful document work: legal summaries, support macros, policy drafts, grant proposals, product reasoning, technical writing and collaborative analysis.

Decision checklist

Check SSO, data retention, training policy, connectors, file limits, user management, audit needs, pricing, model access and whether the assistant works inside the apps your team already uses.

Practical recommendation

Use the same prompt in both tools. Judge the result by factual stability, tone, source discipline, structure, actionability, privacy fit and how much human editing remains. A model that wins one task can lose the next.